If I could leave less than 1 start I would. Hello, I wanted to address some issues regarding my recent experience with your office. Initially, you mentioned two options for blood work: a $200 in-house test or going to Quest Diagnostics, which would cost around $50. After speaking with the representative who called me after our conversation, I told her I planned to go to Quest since it was more affordable. However, she informed me that your blood work was actually only $60. I confirmed this twice, and she assured me it was $60. For such a small price difference, I decided it wasn’t worth the time to go elsewhere, especially since you mentioned I would get the results within a day or two. I accepted this and came in the next day, paid the $60, and left. Fast forward a week, and I had still not received any follow-up via phone or email. When I called in, I was told the lab results were in, and I could schedule a phone or in-office appointment to go over them. I opted for the phone appointment, as I saw no difference between a phone or face-to-face meeting. After waiting another week, I was contacted the day of my scheduled phone call and told that I needed to come in person after all. To make matters worse, I was informed of a $150 physical fee, which had never been mentioned during our initial conversation. This ongoing miscommunication and the incorrect information provided by your staff have been frustrating. As a result, I have decided to move my care to “Ageless Men’s Health,” where I’ve already received my blood work and first treatment for $120. At this point, I have paid $60 and received nothing in return. I am requesting a refund for this amount. In return, I will withhold any negative reviews about my experience. However, if I do not receive the refund, I will be contacting my credit card company to dispute the charge, and I will share my experience on platforms like Yelp and Google. Please let me know how you would like to proceed. There’s no need for a phone call; I prefer everything in writing, given the ongoing discrepancies in phone communications. Thank you for your attention to this matter.
Provider Crevecoeur was professional, personable, efficient. He was thorough and cared about my medical concerns. I would highly recommend Revamp wellness Center!